Following purchase, the nominated recipient will be automatically emailed a unique voucher code and your personal message. To use the voucher, the code can be entered at checkout under the ‘Coupon Code’ field box. Any remaining balance will be retained as a store credit until the expiry date of the voucher. The voucher can be used for multiple purchases and for any items in store. Vouchers are valid for a 12 month period from the date of purchase. Any balance remaining after expiry of the voucher will be forfeited and is non-refundable. Please advise if you require a printable version of the voucher to be forwarded to your email address upon checkout and allow 24 hours processing. Vouchers are not redeemable for cash.
Returns & Replacements
Mexico Con Amor will provide a refund or exchange where goods are faulty or have been wrongly described. Please note the majority of our items are handcrafted and/or antique and are sold as is. Differences in markings, uniqueness and age are signs of our product originality and quality. If for any reason you are not completely satisfied with your purchase you are welcome to return the order to us within 7 days of receiving the goods. Please package the items carefully and send by registered post or courier to RETURNS Mexico Con Amor, PO Box 382, Kuranda Q 4881. Include a copy of the invoice and the explanation. Items must reach us in new condition, in the original packaging. We will send you store credit for the cost of the item. This does not apply to sale items. If you change your mind before the order is shipped we will issue a store credit.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and we therefore advise you take out shipment registration of insurance with your postal carrier. Mexico Con Amor will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Privacy & Security
In order to use the Mexico Con Amor website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Mexico Con Amor is collected via correspondence from you or your company. This may be via the telephone, Email or directly through our website.
Use & Storage of Collected Information
The security of your personal information is important to us. Any details collected from Mexico Con Amor customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, please use our contact page.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by contacting us through the contact page.
All transactions and prices on this site are expressed in Australian dollars.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Mexico Con Amor uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. All clients automatically join our mailing list where we send a maximum of six promotional emails per year. If at any time a customer wishes not to receive such correspondence, they can request to be removed from our mailing lists by contacting us via the contact page.
Mexico Con Amor may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Mexico Con Amor does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Mexico Con Amor site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of mexicoconamor.com.au
Mexico Con Amor offer two secure payment gateways to process your online credit card payments, being Pay Pal and Pin Payments. Both services offer a safe and secure means of collecting payments via the internet.
Mexico Con Amor purchase our products directly from artisans and manufacturers where possible. Our handmade products are created by highly skilled artisans throughout Mexico using traditional techniques passed down from generations. We do not support child labour. We are a family business that spans two continents to bring you these magnificent treasures. The vast majority of our products are handmade and therefore completely unique and original although some of our products are produced mechanically.